About JCM

Made to order, made for you.

JCM Customs Creations is run by Ilse — a one-woman studio turning mugs, apparel, gifts and everyday items into something personal. Every order is printed, pressed or engraved to order, so no two days on the workbench look the same.

Registered small business · Reg 2024/469987/07

Ilse, owner of JCM Customs Creations, at work in her studio

How ordering works

No accounts, no online payment — just a clear order sent straight to Ilse.

1

Browse & add to cart

Pick products, colours, sizes and personalisation from the shop.

2

Check out

Add your name, number and whether you'd like delivery or collection.

3

Send on WhatsApp

One tap sends your full, itemised order to Ilse — nothing to retype.

4

Confirm & pay

Ilse confirms your order and arranges payment with you directly.

Frequently asked questions

The things people ask most before ordering.

How much does a custom order cost?

Pricing depends on the item and how much personalisation it needs. As a guide: small items like keyrings and coasters usually run from around R15–R40, everyday drinkware and apparel like mugs and t-shirts are typically R60–R180, and larger or more detailed pieces can go up to around R400. Exact prices are shown on each product in the shop — message Ilse on WhatsApp if you'd like a quote for something custom.

How do I place an order?

There's no account or online payment needed. Browse the shop, add what you want to your cart with your chosen options, and check out — this puts together a full, itemised order that opens straight in WhatsApp. Ilse confirms the details and arranges payment with you directly from there.

Do I pay online, or through the website?

No payment is collected or processed on this site. Once Ilse confirms your order on WhatsApp, she'll arrange payment with you directly. If you need a formal tax invoice, just ask for one when you confirm your order.

Do you deliver, or is it collection only?

Both. Orders can be delivered nationwide across South Africa via courier, or collected by arrangement if that suits you better. Delivery timelines are given at the time you order, since they depend on the item and courier.

Can I return or get a refund on a personalised item?

Because everything is made to order and personalised to you, personalised items don't qualify for the standard cooling-off return period that applies to off-the-shelf goods. That said, if something arrives damaged, faulty, or materially different from what you ordered, you're covered for a repair, replacement or refund — just get in touch as soon as you notice.

Can I use my own photo, design or a name on my order?

Yes — most products are personalised with names, photos, wording or designs you provide. You'll need to have the right to use whatever you ask us to include, since we can't knowingly print something that infringes someone else's trademark or copyright.

Will the colours match exactly what I see on screen?

Very closely, but not pixel-perfect — screens display colour differently to printed or engraved materials, so a small variation in colour, placement or finish between what you see on screen and the finished piece is normal and not a fault.

Get in touch

Questions about a custom order? Reach out any of these ways.

WhatsApp

Fastest way to reach Ilse — order questions, quotes, anything.

082 343 4688
✉️

Email

For larger or corporate orders.

jcmcustomscreations@gmail.com
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Collection & Delivery

Collection arranged after ordering; delivery available on request.

Start an Order

Or send a message

Goes straight to Ilse's inbox — no email app needed.